George ID
The new verfication method of George Business
- Everything in one app
- Fast, secure, and convenient
- Also for George Business on the computer
George ID
The new verification method of George Business
- Only one app: George ID is part of the George Business app and replaces the s Identity app.
- Approve more easily: No more complicated switching between two apps.
- George ID for computers: Available as a desktop app for Windows and macOS.
How do I get George ID?
As soon as George ID becomes available to you, we will notify you in George Business. Select the appropriate instructions for switching below, based on your role and your use of George Business and s Identity.
Please note:
During the switch process, we will never ask you for your user number, PIN, or the sharing of other confidential data. Please do not disclose any confidential information.
Your security is important to us
Be careful when being contacted outside of George Business (for example, by email). If in doubt, end any suspicious phone calls and pay attention to our fraud warnings in the Security Center.
If George ID is available for you, you will be informed exclusively within George Business
We are providing George ID in several phases. Therefore, not all customers will receive the prompt to switch at the same time. If you do not receive a prompt to switch within George Business, you do not need to take any action.
You will receive the message to switch to George ID within George Business on the computer or within the George Business app as soon as your George Business access is scheduled, and you can switch with just a few clicks.
Alternatively, users can contact their George Business administrators, who can also initiate the switch for them.
How to switch to George ID
Important: If you use the George Business app on multiple devices, you must reactivate the George Business app on any additional devices after switching to George ID on the first device. You can find details here
To switch to George ID, first select the role you have when using George Business. Then choose the appropriate instructions.
Administrator user
User without administrator role
Disposer (with or without administrator role)
Disposer using both George and George Business
Administrator user
By autumn 2026 at the latest, the s Identity approval method will be replaced by George ID. The function for approving logins and transactions will become part of the George Business app. After the transition, neither you nor the other users in your company will need the s Identity app anymore.
You can switch your users yourself as described below. Additionally, users — as well as all disposers (Verfüger) — will be personally prompted to switch when logging in to George Business (on the computer or in the George Business app) during the course of spring, and they will be able to complete the transition independently through a guided process. Support the transition of all users in your company through internal organizational measures and communication.
For those users who currently use the s Identity desktop app on their computer to approve logins and transactions, George ID for computers will be available as a replacement.
Step 1
Log in to George Business on your computer with your usual user account. Go to "Settings and Permissions" and select the user (including yourself) that you want to change by clicking on the "three dots".
Step 2
Select "Approval methods" in the menu.
Step 3
Select “George ID”, choose the desired language (German or English), and click “Download PDF”.
Pass the PDF on to the affected user, just as you previously did when distributing the s Identity activation code – either printed or via internal digital delivery. Make sure that only the affected user uses this activation code.
Step 4
The affected user can now activate George ID on their device, depending on how George Business and s Identity have been used so far.
To switch to George ID, select the appropriate instructions based on how you have previously used George Business and s Identity.
User without administrator role
How to link your device with George ID after receiving the activation code can be found here.
To switch to George ID, select the appropriate instructions based on how you have previously used George Business and s Identity.
Disposer with or without administrator role
Step 1
Log in to George Business on your computer with your usual user account. Go to "Settings and Permissions" and select the user (including yourself) that you want to change by clicking on the "three dots".
Step 2
Select "Approval methods" in the menu.
Step 3
Select “George ID”, choose the desired language (German or English), and click “Download PDF”.
Pass the PDF on to the affected user, just as you previously did when distributing the s Identity activation code – either printed or via internal digital delivery. Make sure that only the affected user uses this activation code.
Step 4
The affected user can now activate George ID on their device, depending on how George Business and s Identity have been used so far.
To switch to George ID, select the appropriate instructions based on how you have previously used George Business and s Identity.
Disposer using both George and George Business
You are using both George and George Business with the same user ID, and you have already switched to George ID.
Once you have switched to George ID, you must also newly link any additional installations of the George app or the George Business app with George ID on your smartphone or tablet, as they can no longer be used with s Identity.
You can approve logins and transactions in George Business on the computer using this user ID also via the George app, provided you have already switched to George ID there. You do not necessarily need the George Business app for this, although we recommend using it, also with regard to future enhancements. Conversely, you can also use the George Business app to approve actions for George on the computer if you are using the same user ID.
When using the same user ID, you can activate up to 8 devices for George, George Business, or George ID. The daily limit set in George does not apply when using George Business.
Step 1
Note in advance:
For the sake of simplicity, this guide only displays screens from the George Business app. The description is alternatively applicable to both the George app and the George Business app. The screens and processes are essentially the same; only the color design may differ slightly.
Open the George app or the George Business app on the device on which you have already switched to George ID. Tap the silhouette icon in the upper right corner to switch from the overview to the profile.
Step 2
Select “Device Management”, or in older app versions, “Login & Approval.”
Step 3
Now confirm that you want to “Add a new device.”
Step 4
Follow the instructions on your primary device, install George or George Business on the new device, and launch the app there.
Step 5
Press George Login or George Business Login on the new device, enter your user ID, and then the George ID PIN you set when switching to George ID. You will now be shown a menu titled “Scan QR Code.”
Step 6
Go back to your already linked primary device and confirm that you want to add a new device by pressing “Continue to activation.” After authentication (PIN or biometrics), an activation QR code will be displayed. Keep this screen open and switch back to the device you want to link with George (Business).
You must not share the QR code on your screen with any third party under any circumstances, even if you are asked to do so.
Step 7
Go to “Scan” on the device you want to pair and point the camera at the QR code on the primary device.
After scanning, the device will be linked with George ID.
Step 8
You can now enable biometrics for login and approvals if you wish.
The George ID PIN will still be requested if biometric recognition fails.
Step 9
You will now be asked to set a daily limit in the George app; this step is omitted in George Business.
The daily limit set in George does not apply when using George Business.
Step 10
If you want to pair the George app or the George Business app with additional devices, start the process again at Step 1.
If you no longer want to use one of the apps on a device, switch from the overview to the profile and go to “Device Management”, or in older app versions to “Login, Approval & Limit.”
There you can remove the pairing in the “Other Devices” section: simply click the trash bin icon and confirm that the device should be unlinked.
Step 1
Obtain an activation code for your user ID. You must not share this code with any third party under any circumstances, even if you are asked to do so.
You can obtain it, if available, with your debit card at the self-service foyer of a branch of Erste Bank or Sparkassen, directly from an advisor at your institution during opening hours, or by having it sent to you by the George Business Helpdesk at the s Servicecenter (+43 (0)50100 50320 / george-business@s-servicecenter.at). Further details can be found at Activation code, TAN card, or EB‑PIN – how to obtain them | Erste Bank.
Step 2
Öffnen Sie die George-App oder George Business-App, je nachdem welches der beiden Sie noch nicht mit George ID auf Ihrem Gerät gekoppelt haben.
Step 3
Now enter your 9‑digit user number.
Step 4
Now enter your George ID PIN, which you defined when switching to George ID.
Step 5
Now scan the activation code or enter it into the input field.
Step 6
You can now enable biometrics for login and approvals if you wish.
The George ID PIN will still be requested if biometric recognition fails.
Step 7
You will now be asked to set a daily limit in the George app; this step is omitted in George Business.
The daily limit set in George does not apply when using George Business.
Step 8
If you want to pair the George app or the George Business app with additional devices, you can now easily do so using your primary device. You can find the instructions for this here
If you no longer want to use one of the apps on a device, switch from the overview to the profile and go to “Device Management”, or in older app versions to “Login & Approval.”
There you can remove the pairing in the “Other Devices” section: simply click the trash bin icon and confirm that the device should be unlinked.
Step 1
Obtain an activation code for your user ID. You must not share this code with any third party under any circumstances, even if you are asked to do so.
You can obtain it, if available, with your debit card at the self‑service foyer of a branch of Erste Bank or Sparkassen, directly from an advisor at your institution during opening hours, or by having it sent to you by the George Business Helpdesk at the s Servicecenter (+43 (0)50100 50320 / george-business@s-servicecenter.at). Further details can be found at Activation code, TAN card, or EB‑PIN – how to obtain them | Erste Bank.
Step 2
Download George ID for the appropriate operating system onto your computer: George ID on the computer & cardTAN
- On macOS, this is done by moving the downloaded file with the “.app” extension into the Applications folder using Finder (file management). From your list of applications, you can then launch George ID.
The first time you open it, you will need to confirm the following prompt by clicking “Open”:
“George ID is an app downloaded from the internet. Are you sure you want to open it?” - On Windows, the setup automatically completes all steps and places a George ID icon on the desktop and in the Start menu.
Please note the information below the download button if you are using your computer within a corporate network on domain or terminal servers. Involve your IT expert.
After the installation, open the app. You will be greeted with “Your new George ID is here.” Click on “Yes, activate George ID.”
Step 3
Now enter your 9‑digit user number.
Step 4
Now enter your George ID PIN, which you defined when switching to George ID.
Step 5
Now enter the activation code into the input field.
Step 6
You have successfully activated George ID on your computer.
If you also want to pair George ID for your user ID on additional computers, start again from Step 1.
If you want to pair additional user IDs on this computer, you can do so in George ID on the computer under Settings (bottom left) → Add new user, again starting with Step 1. Step 2 (downloading to your computer) is then omitted.
If you no longer want to use one of the user IDs on this computer, you can also remove the pairing under Settings (bottom left) by pressing and confirming the delete button.