Question 1

You have lost your smartphone, or it has been stolen.

Accepted Answer

Important: No one can use your s Identity app to login or to sign without being in possession of your user number and your secret code that you selected yourself.  You will need to install the s Identity app on your new device (download from the official app store) and then activate the s Identity app.  You need a new activation code to do this:  You can get this new activation code at your institute's branch. Outside business even in the branches self-service area. Huge advantage: You may use the self-service area in ANY Sparkasse or Erste Bank. No matter if you are a customer of this specific institute! Tip: Please check our branch finder to find out which branch owns a terminal marked with “George” function where an s Identity activation code can be printed. Or you may get an activation code by registered mail after contacting the helpdesk at the s ServiceCenter. You can delete the device's tie to your "old" smartphone in a branch office or after activating the s Identity app on the new smartphone online in the settings in George via PC/MAC.

Question 2

Why does the s Identity-App need access to the telephone?

Accepted Answer

During activation the app needs the phone state to link the s Identity app to your George user.  Furthermore access to your phone is needed when using „forgot code (PIN)?“ function to directly call the helpdesk.  We will NEVER access your phones call list.

Question 3

Why should the option „push notification“ be activated and what happens when it is not?

Accepted Answer

Why do we recommend to use push notifications? Even more comfort – when starting login or signing of a transaction you will get a push notification right away on your smart phone.  You then simply have to touch the notification and will be transferred to the s Identity apps login.  More security – in case more than one smart phone is linked to your user (e.g. when using the app on your private and company phone) the notification is displayed on every device. If you get a push notification but haven‘t triggered the action you might be able to identify a potential fraud action and may set action (contact the helpdesk!)     How to activate push notification? You are invited to do so at the end of the app activation process (after app PIN definition).  If you want to activate push notification later on, no problem. You may activate the push notification any time in the app settings (small wheel).  Can s Identity be used without push notifications on your smart phone? We recommend to use push notification for an even more comfortable usage. In case the notification is not activated you need to open s Identity app manually and then log in.

Question 4

How to use s Identity without a smart phone?

Accepted Answer

If you do not own a smart phone or would rather use your PC/Mac we are offering s Identity Desktop or CardTAN as alternative login- and authorization methods.  More information is available here.

Question 5

How to activate fingerprint or face recognition?

Accepted Answer

During activation of the s Identity app you have to define a s Identity PIN which is still needed in order to login to s Identity in case of technical problems using finger print or face recognition.  Afterwards you will automatically be invited to activate finger print or face recognition (not available for Android devices) if your device is supporting biometrics.   Special hint: If more than one user/customer is using the same s Identity app the possibility to activate finger print or face recognition for s Identity is disabled. Otherwise all finger prints and faces registered on the specific smartphone could be used for all users/costumers using s Identity.

s Identity

Login and authorisation for George and apps

s Identity

Login and authorisation for George and apps

This is what you need for s Identity

How to use s Identity

Login and signing with s Identity (German only)

Security tips for Login and Signing with s Identity

Your advantages with s Identity

Activation

Information & FAQs