Customer information: coronavirus (Covid-19)
Current information and availability
The health and well-being of our customers and employees is our top priority. This is why we are diligently supporting the Austrian government’s measures to contain the spread of coronavirus.
Our availability
In difficult times, cohesion and mutual assistance are particularly important. This is why we are here to support you.
How to contact us:
- Call us on 05 0100 – 20815.
- Use s Kontakt messaging in George, our internet banking platform. In case you don't have access to George yet, you may request it here.
- Come to one of our branches. Find a branch here and find out about current opening hours.
- Our self-service foyers are open daily.
Security in our branches
We want you to feel safe whenever important transactions require you to visit one of our branches. Therefore, we have taken several security measures:
- We keep a safety distance 2 meters from other people.
- We wear a FFP2 mask - please do the same.
- Our employees wash their hands several times a day.
- We refrain from shaking hands.
If it is crowded inside please wait in front of the branch.
Important: Please postpone any visits to our branches if you happen to feel ill!
Recommended: make contactless payments
The World Health Organization (WHO) recommends avoiding cash payments for hygienic reasons. This measure can also help stem the spread of coronavirus.
Contactless payment
with debit or credit card and NFC
Pay mobile
with Apple Pay® or Android smartphone
Pay online
with debit or credit card
Transfer money online
with George
New limit for contactless payments with cards and smartphones
The limit for contactless payment transactions without PIN using debit and credit cards has been raised from 25 to 50 euros. There is no need to enter a code for purchases up to 50 euros at POS terminals. For amounts over 50 euros, please enter your code as usual. This measure applies for the duration of the Corona crisis.
Existing security rules remains unchanged: If you use the contactless payment option for a total amount that exceeds 125 euros, you have to enter your PIN or insert your card. Please note the instructions displayed on the device.
Suspend interest and / or installment payments
In the event of loss of income due to the effects of coronavirus, you can quickly and easily apply for deferred payment of interests and / or installments.
Questions concerning your securities account
If you have any questions about your investments and the current development of stock markets, you may have a look at blog posts written by investment specialists or contact your advisor.