Currently, there is an increasing number of fraudulent text messages and calls from fake bank employees claiming that your s Identity app needs to be "updated" or that "fraudulent transactions" have taken place which "can only be reversed with your help". The criminals can also use "caller ID spoofing" to simulate telephone numbers of Erste Bank or Sparkasse - so don't be fooled by a possibly familiar telephone number!
What really happens
In reality, these claims are made up and the calls do not come from us. In fact, they are fraudulent attempts to get you to authorise outgoing transfers. The claim that a fraudulent transfer has previously taken place is simply a pretext to get you to authorise it quickly and rashly.
How you can protect yourself
Erste Bank und Sparkassen will never contact you on unprotected channels such as email, phone, WhatsApp or SMS and ask you for s Identity authorisations for updates, transfer cancellations or the like.
If we need your attention for an important message, we will only use our secure messaging function "s Contact" within George!
Currently, scammers are trying to get money from potential victims via WhatsApp. They send their victim a message pretending to be the daughter or son of the recipient and demand the transfer of several thousand euros. Do not transfer money under any circumstances because your money will end up directly in the hands of criminals.
Your child writes you their mobile phone is broken and that they now need your help to make a bank transfer. As plausible as this may sound at first, you need to remain careful in case you receive such a WhatsApp message. In most cases, it is a message sent by scammers who are just pretending to be your daughter or son and who want to get your money.