Current Warning

Beware of current fraudulent activities

Currently, there is an increase in fraudulent activities, and we would like to warn you specifically of two scenarios:

1.    Fraudulent SMS in the name of Erste Bank or Sparkassen

In this scam, customers receive text messages (SMS) in our name and are prompted to “renew“ their registration for s Identity or to “unlock” their s Identity-App after a “suspicious transaction“ has been detected.

Subsequently, customers should use a link which leads to a fraudulent website that does not belong to Erste Bank or Sparkassen.

The goal of the scammers is to obtain personal bank details in order to perform fraudulent actions (e.g. make money transfers or activate additional devices for s Identity) and to trick their victims into authorizing these actions via s Identity.

2.    Beware of fraudulent “buyers” on online selling platforms

Currently, sellers on online sales platforms (such as „willhaben.at“) are being contacted and prompted to provide their credit card or debit card details (card number, expiration date and security code) in order to “receive a payment” for the sold item.

The recipients are told that they need to confirm the transaction with s Identity. However, the fraudsters will not make a real payment but they will use the obtained card details to initiate a fraudulent payment transaction.

Good to know:

• In order to receive a payment you will never need to make an authorization with s Identity.
• Only when making payments (e.g. on the internet) you will need your personal card data (card number, expiration date and security code).

Be careful and do not disclose any personal or bank account details. Before performing authorizations with s Identity, always check what exactly is being authorized.

Did you already disclose (confidential) information on such a phone call? Do you have questions? In these cases, please contact our s ServiceCenter at: 05 0100 – 50200. We are always there for you.