Help in the Event of an Emergency

Quick help in the event of fraud, loss of card, or theft of data

Did you mistakenly disclose your login information? Or would you like to have a bank card blocked after loss or theft? Do you have a technical problem concerning Internetbanking, or have you forgotten your login information? Call our help desk – free, 24 hours a day. Our customer service representatives will be glad to help you.

Reporting attempted Fraud

Please forward bogus or suspicious emails and newsletters to and then immediately delete them. Do not reply to them, click on any links, or open any attachments.

If you see unusual pages or changed processes after logging in to Internetbanking, immediately end the session and report the issue to our help desk. Similarly, report suspicious phone calls to our help desk by calling: 05 0100 – 50200.

Are you unsure whether a survey by email or phone is actually being performed on behalf of Erste Bank und Sparkassen? Do not respond for the time being and instead ask one of our customer service representatives. We’ll be happy to provide you with information.

Important: Do not provide anyone with your secret codes, passwords, or other login information – not by email or phone, and also not in a personal conversation. No reputable company would ever ask you for confidential data.

Help for your Internetbanking

  • Would you like to report suspicious emails, newsletters, websites, or phone calls?
  • Have you been the victim of internet criminals and mistakenly disclosed your data?

Immediately call our help desk for Internetbanking – free, 24 hours a day:

From within Austria: 05 0100 – 50200

From outside Austria: +43 5 0100 - 50200

Please forward bogus emails and newsletters to and then delete them. Do not reply to them, click on any links, or open any attachments.

Blocking bank cards – free, 24 hours a day

In the event of loss, theft, or misuse of a card, immediately call:

From within Austria: 05 0100 – 50333

From outside Austria: +43 5 0100 - 50333

This might also interest you