Help in the Event of an Emergency
Quick help in the event of fraud, loss of card, or theft of data
- Help desk for questions and problems: +43 5 0100 - 50200
- Arrange to have a card blocked: +43 5 0100 - 50333
Did you mistakenly disclose your login information? Or would you like to have a bank card blocked after loss or theft? Do you have a technical problem concerning Internetbanking, or have you forgotten your login information? Call our help desk – free, 24 hours a day. Our customer service representatives will be glad to help you.
Reporting attempted Fraud
Please forward bogus or suspicious emails and newsletters to fraud@s-servicecenter.at and then immediately delete them. Do not reply to them, click on any links, or open any attachments.
If you see unusual pages or changed processes after logging in to Internetbanking, immediately end the session and report the issue to our help desk. Similarly, report suspicious phone calls to our help desk by calling: 05 0100 – 50200.
Are you unsure whether a survey by email or phone is actually being performed on behalf of Erste Bank und Sparkassen? Do not respond for the time being and instead ask one of our customer service representatives. We’ll be happy to provide you with information.
Important: Do not provide anyone with your secret codes, passwords, or other login information – not by email or phone, and also not in a personal conversation. No reputable company would ever ask you for confidential data.
Help for your Internetbanking
- Would you like to report suspicious emails, newsletters, websites, or phone calls?
- Have you been the victim of internet criminals and mistakenly disclosed your data?
Immediately call our help desk for Internetbanking – free, 24 hours a day:
From within Austria: 05 0100 – 50200
From outside Austria: +43 5 0100 - 50200
Please forward bogus emails and newsletters to fraud@s-servicecenter.at and then delete them. Do not reply to them, click on any links, or open any attachments.
Blocking bank cards – free, 24 hours a day
- Have you lost your debit card "BankCard", s Prepaid-Karte or s Kreditkarte? Or has it been stolen?
- Have unauthorised persons withdrawn cash or made payments with your card?
In the event of loss, theft, or misuse of a card, immediately call:
From within Austria: 05 0100 – 50333
From outside Austria: +43 5 0100 - 50333
