You need urgent help?
Report suspicious calls, text messages and loss of your card
- Helpdesk for fraud and data theft, call: 05 0100 – 50200
- Easily block your card in George or the George app on your smartphone
- Forward suspicious e-mails to: fraud@s-servicecenter.at
Do you want to report a fraud attempt to our helpdesk? Our customer service representatives are ready 24/7 to assist you in emergencies or if you notice suspicious activity in George. Tip: You can instantly block your card on your own with George or in the George app on your smartphone.
We are at your assistance 24/7
Schedule an appointment
Schedule an appointment with a bank advisor. Write us how we can assist you, or request a callback for further assistance.
Hello George
Personalize George for your banking needs and manage your finances wherever you are, from at home or while you are on the move.
Your questions answered
All answers (in German) on blocking your cards, changing your personal data and contacting Erste Bank und Sparkassen.
Block your card
Tip: You can instantly block your lost or stolen card on your own with George or in the George app on your smartphone.
Take immediate steps in case of emergency
You want to check whether the e-mail you received was really sent to you by Erste Bank und Sparkasse? If possible, please forward the suspicious e-mail to fraud@s-servicecenter.at and delete it after you forwarded it. Please do not reply to any e-mail you regard as suspicious, do not click on links and do not open attachments.
If you have questions, please call our helpdesk at: 05 0100 – 50200 – we are happy to assist you.
You want to check whether a call or message you received was on behalf of Erste Bank und Sparkasse? Do not reply, but please call our helpdesk at: 05 0100 – 50200 – we are happy to assist you.
Warning: Never give out your secret codes, passwords, or any other access data to anyone - not via e-mail, phone or in conversation. No reputable company will ever ask you to disclose confidential personal data.
Are you a victim of online fraud or cybercrime? Did you mistakenly disclose your data? Please do not hesitate to call our helpdesk at: 05 0100 – 50200 – to report the incident. We will help you immediately.
If you see unfamiliar pages or any changed procedures after logging into George internet banking, stop the process immediately and report it to our helpdesk.
Please also report any suspicious phone calls you receive and call our helpdesk at: 05 0100 – 50200 – we are happy to assist you.
Do you want to check whether a newsletter was really sent to you on behalf of Erste Bank and Sparkasse or whether a customer survey was conducted? If possible, please forward a suspicious e-mail to fraud@s-servicecenter.at and delete the fraudulent newsletter after you forwarded it. Please do not reply to newsletters, do not click on links and do not open attachments.
If you have questions, please call our helpdesk at: 05 0100 – 50200 – we are happy to assist you.
Please immediately call our helpdesk at: 05 0100 – 50200
Please also forward suspicious e-mails and newsletters to: fraud@s-servicecenter.at and delete them right after forwarding them. Please do not reply to any e-mail you regard as suspicious, do not click on links and do not open attachments.
Warning: Never give out your secret codes, passwords, or any other access data to anyone - not via e-mail, phone or in conversation. No reputable company will ever ask you to disclose confidential personal data.