Last Article Update 30.05.2025
Any credit card can break. It's annoying, but George is here to help. So, If you want to reorder your card, you can do that easily via the George browser version or the George App. We also take care of your old card and lock it immediately. In this article we show you, what to do.
This text is covering the reorder/reissue of a credit card. For information on how to reorder a debit card, please click here.
Your new card is being reissued within 3 business days. When you reorder your card without blocking it, the PIN will remain the same. You can always access the PIN of your card via "Functions" -> "Show PIN".
To check your card's status, check out the "Info" section of your credit card, next to "Functions". Here you find all of your card's details, like the card number or your limit. At the bottom, you find the "Status". As soon as your card is ready to use, the status should say "OK".
Your new card is being reissued within 3 business days. When you reorder your card without blocking it, the PIN will remain the same. You can always access the PIN of your card via "Card Features" -> "Your code (PIN)".
Your card's status is also displayed in "Services/Card status", right where you reordered it. When your new card is ready to use, the status should say "Activated".
And don't forget: If your adress has changed, make sure to contact your advisor about it, in order for your bank to send your card to the right adress.
Author: Stephanie Schüller