Responsibility for
our Customers
#believeintomorrow
We maintain longstanding and trusting relationships with our customers. By providing high-quality advice and continuously improving customers satisfaction, we are a reliable partner for people at all stages of life – for both private and commercial customers. Equal treatment and consideration of the needs of people with limitations or disabilities are a matter of course for us. When interacting with our customers, we place value on providing clear and understandable information to support them in their decisions.
We maintain longstanding and trusting relationships with our customers. By providing high-quality advice and continuously improving customers satisfaction, we are a reliable partner for people at all stages of life – for both private and commercial customers. Equal treatment and consideration of the needs of people with limitations or disabilities are a matter of course for us. When interacting with our customers, we place value on providing clear and understandable information to support them in their decisions.
Our essential sustainability topics
The essential sustainability topics put emphasis on the responsibilities in the "Responsibility for our customers" area of activity.
Long-term Customer Relationships
Building and maintaining long-term relationships is an important goal of Steiermärkische Sparkasse. By conscientiously providing expert advice and continuously improving customer satisfaction, we position ourselves as a reliable partner for people in all stages of life – both in the private and commercial banking sectors. Satisfied customers and their loyalty guarantee the long-term existence and steady success of our bank.
Nachhaltige Unternehmensstrategie
Responsible Investing and Funding
Our strong customer focus is also hugely important when it comes to sustainability. We see our approach both in our products and services as well as in the highly specialized, individual advice we provide to our customers. Training and further education, as well as providing information to our employees, are key elements of effectiveness.
Investment products that have a positive impact on our society and the environment are no longer niche products in the investment business.
Also, in the area of financing we take our social responsibility seriously. Due to Erste Group Bank AG's membership in the Net-Zero Banking Alliance, the Steiermärkische Sparkasse supports global efforts to combat climate change. Together with more than 80 banks worldwide, Erste Group Bank AG commits to aligning its lending and investment portfolio to net-zero emissions by 2050 at the latest.
Nachhaltige Unternehmensstrategie
Entrepreneurial Spirit
The investment and financing decisions made today shape the world of tomorrow, and the financial sector, due to its unique macroeconomic role, holds significant leverage in enabling sustainable development. The Steiermärkische Sparkasse sees itself as a sparring partner for all entrepreneurs in Styria, aiming to preserve the diversity of the Styrian entrepreneurial landscape and support the local economy. We see it as one of our core responsibilities to support businesses in transformation processes in order to make the best possible use of existing potential in companies, especially in the area of sustainability. We conscientiously assume our traditional role as a financing partner and also proactively promote investments in the context of sustainability. With the GründerCenter and Förderservice of Steiermärkische Sparkasse, we provide comprehensive support to start-ups and entrepreneurs, advising and assisting them in realizing their visions.
Nachhaltige Unternehmensstrategie
Financial Health
Financial health is the contemporary interpretation of our founding principles and reflects our commitment to placing the financial well-being of our customers at the center of our efforts. By actively supporting our customers' financial health, we can not only enhance customer satisfaction and loyalty but also improve our own financial performance and strengthen our market position.