Reporting attempted Fraud

If you receive suspicious emails, newsletters, or phone calls, please report them to us

Have you received a bogus email? Or a suspicious phone call? Were you asked to provide your secret login information? Or would you like to verify whether email newsletters or customer surveys are actually from Erste Bank und Sparkassen? Then contact our help desk – free, 24 hours a day.

Reporting attempted Fraud

Please forward bogus or suspicious emails and newsletters to and then immediately delete them. Do not reply to them, click on any links, or open any attachments.

If you see unusual pages or changed processes after logging in to Internetbanking, immediately end the session and report the issue to our help desk. Similarly, report suspicious phone calls to our help desk by calling: +43 5 0100 - 50200.

Are you unsure whether a survey by email or phone is actually being performed on behalf of Erste Bank und Sparkassen? Do not respond for the time being and instead ask one of our customer service representatives. We’ll be happy to provide you with information.

Important: Do not provide anyone with your secret codes, passwords, or other login information – not by email or phone, and also not in a personal conversation. No reputable company would ever ask you for confidential data.

Help for your Internetbanking

  • Have you forgotten your login information, or do you have a technical problem?
  • Would you like to report suspicious emails, newsletters, websites, or phone calls?
  • Have you been the victim of internet criminals and mistakenly disclosed your data?

Call our help desk for Internetbanking – free, 24 hours a day:

From within Austria: 05 0100 – 50200

From outside Austria: +43 5 0100 - 50200

Blocking bank cards – free, 24 hours a day

In the event of loss, theft, or misuse of a card, immediately call:

From within Austria: 05 0100 – 50333

From outside Austria: +43 5 0100 - 50333

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