You have lost your smartphone, or it has been stolen.

Important: No one can use your s Identity app to login or to sign without being in possession of your user number and your secret code that you selected yourself.

You will need to install the s Identity app on your new device (download from the official app store) and then activate the s Identity app.

You need a new activation code to do this:

• You can get this new activation code at your institute's branch.
  Outside business even in the branches self-service area.
  Huge advantage: You may use the self-service area in ANY Sparkasse or Erste Bank. No matter if you are a customer of this specific institute!
  Tip: Please check our branch finder to find out which branch owns a terminal marked with “George” function where an s Identity activation code can be printed.
• Or you may get an activation code by registered mail after contacting the helpdesk at the s ServiceCenter.
• You can delete the device's tie to your "old" smartphone in a branch office or after activating the s Identity app on the new smartphone online in the settings in George via PC/MAC.