Fraudsters trying to come into possession of login data to Internetbanking and credit card data in order to activate a new device
Fraudulent phishing mails are circulating with „Bitte antworten Sie auf unsere Anfrage“ (please reply to our request) and the misleading information that the customer authentication process was changed due to security reasons.
Those mails include a link/button with the instruction to login.
This way you will be led to a fake login page where fraudsters are asking you to login. Credit card data should be entered in order to unlock the account (Konto-Sperre aufheben). Then a valid s Identity activation code is created which you are asked to send to the fraudster. Either as a screenshot upload or via manual input or email.
Do NOT follow such instructions!
Erste Bank and Sparkassen will never ask for your personal login data, your creditcard data or instruct you to transmit activation codes.
- Do not click any link from fake emails and do not enter any data.
- Please read the information provided in s Identity (for login and signing) carefully and never sign any transaction that you have not started on your own.
- If you should have received such a fake email, please forward it without any comment to fraud@s-servicecenter.at and delete it immediately afterwards.
Have you mistakenly disclosed your data?
Contact the help desk at our s ServiceCenter by calling: 05 0100 – 50200. We are here for you any time!