You have locked your user or forgot your George password?

You may choose from three different ways to get a new password.


Using selected self-service machines in foyers of many branches of Erste Bank or Sparkasse.


Using BankCard and card PIN.


At self-service machines with George sticker by selecting the function GEORGE and unlock your user number or print a new password– easily and quickly.


Huge advantage: As long as George function is available you may use any foyer of any Sparkasse. Even though you are not a customer of that specific institute.


Special hint: Search for a branch location of Erste Bank or Sparkasse and check whether at least one machine with “George” function is available.


Branch search 


You may visit any branch of your institute during business hours.


An employee will unlock your user or print and personally hand over a new password.


Or contact our help desk at s Service Center.


Please provide your name and your user number or at least the IBAN of your account. A new password can be sent via mail to your postal address. Unlocking a user will be carried out in exceptional cases only.


Please contact the service center of your institute in order to do so:

Erste Bank05 0100 – 20111
Sparkasse: 05 0100  + sort code of your institute