Customer information: coronavirus (Covid-19)

Current information and availability

Coronavirus (Covid-19)

Current information and availability

The health and well-being of our customers and employees is our top priority. That is why we are diligently supporting the Austrian government’s measures to contain the spread of the coronavirus.

Our availability

One thing is particularly important in challenging times: cohesion and mutual help. We are of course there for you and would be happy to advise you best by phone and George. For your own and for the protection of our employees, we ask you to come to the branch only in particularly urgent cases. Our self-service foyers are available to you as usual.
 
If you belong to a risk group and cannot resolve your concerns by phone, you can come to a branch Monday to Friday between 09:00 and 10:00. There you can do your banking business in peace and security.
 
You can reach us at any time:

Current information regarding our branches

In order to ensure the greatest possible protection for necessary banking transactions in a branch, we have implemented the following security measures:

  • We maintain the recommended safety distance of 1-2 meters from other persons
  • We wear a protective mask and ask you to do the same
  • Our employees wash their hands several times a day
  • We are not shaking hands

If you have any signs of illness, please postpone your visit to a branch!

A tip: use contactless payments

The World Health Organization (WHO) recommends that cash payments should be avoided for hygienic reasons. This measure can also help to stem the spread of the coronavirus..

Contactless payment

with debit- or credit card and NFC

Pay mobile

with Apple Pay® or Android smartphone

Pay online

with debit- or credit card

Transfer online

with George

New limit for contactless payments with cards and smartphones

The limit for contactless payments without code with debit and credit cards has been raised from 25 to 50 euros. At the POS terminal, there is no need to enter a code for purchases up to 50 euros. For amounts over 50 euros, please enter your code as usual. This measure applies for the duration of the Corona crisis.

The existing security rule remains unchanged: As soon as your contactless payments without a code exceeds the total amount of 125 euros, you have to enter your code or insert the card. Please note the display on the terminal.

Suspend interest and / or installment payments

In the event of loss of income due to the effects of the corona virus, you can quickly and easily apply for a legal deferral and request a break in interest and / or installments.

Payment in installments for your credit card bill

Within the internet banking platform George and the George app you have the option to switch to partial payment by the 24th of the month at the latest. The open invoice amount on your credit card will then not be debited from your account at once but in monthly installments. You can find the option to pay in installments in George. Select the desired card, click on "Features" and then on "Change payment method".

Questions concerning your securities account

If you have any questions about your investments and the development of the stock markets, you should regularly read the blog postings of investment specialists or contact your advisor.