We are here to help 24/7
Always within reach, any time you need us
- NEW: Save time and call us via George app on your mobile phone
- Your bank advisor is just a call away with George
Whether you are managing your personal or business finances, find answers to your questions here. To book an appointment at Erste Bank and Sparkassen, contact us via contact form or call us via your George app.
George so easy
Manage your banking just the way you like – or contact your bank advisor directly with George.
Remote Consultation
Simply do your banking remotely via video telephony, internet banking George, e-mail or telephone
Book an appointment
For the quickest way to book your appointment with a bank advisor, please fill out our form.
You lost your card, or it was stolen
Lock your card immediately, hassle-free in George or the George app on your mobile phone.
Let George do it
If you call us via your George app, we can identify you more quickly as customer and support you with urgent matters 24/7 – without long wait times in the hotline.
Here is how it works:
- Log into your George app
- Select the speech bubble icon at the bottom right corner of your screen.
- Click on “Call”
- Select a topic. This way we make sure to direct your request to the appropriate expert.
Your Branch Nearby
With ATM and other services
Are you on the go and need the opening hours of an Erste Bank or Sparkasse branch? Are you looking for a branch with a self-service foyer or accessibility?
- Enter your current location, postal code, address, or city.
- Select the desired service (e.g., ATM, coin counting machine…) or branch facilities.
- The search result will show you all matching branches nearby, including the bank’s opening hours and available services.
Ombudsman office
This feedback facility is a chance for you to express your annoyance or your satisfaction. Even small suggestions are more than welcome as we are always on the look-out for ways of improving our service.