You can reach us at any time –
Your Erste Bank
Erste Bank is there for you every day around the clock – personally at our branches, by telephone at 24-hour customer service, in our self-service foyers, or online on the internet. Take care of your banking business when, where and however you want.
Personally at our branches
Make an appointment with our customer service representatives.
Make an appointment
With George or netbanking, make your financial transactions easily online using your PC – and also using the app on your smartphone. At the office, from home, or when on the go. Whenever you want, around the clock.
By telephone at 24-hour customer service
You can reach our 24-hour customer service by calling 05 0100 - 20111: for account information, bank transfers, card blocking, George, netbanking, messages to your customer service representative – and much more.
In our self-service foyers
Take care of your banking business in roughly 1,500 self-service foyers of Erste Bank und Sparkassen – independently, low cost, and daily throughout Austria.
To branch search
At our ombudsman office
This feedback facility is a chance for you to express your annoyance or your satisfaction. Even small suggestions are more than welcome as we are always on the look-out for ways of improving our service.
E-Mail to Ombudsman