With George, cashless payments are easy, quick and secure. However, if you check your credit card history and discover an unauthorised or incorrect card payment, you can claim it. You can do this directly via George without a call or a branch visit.
Claim a Credit Card Payment
Last Article Update 09.09.2026
App
How it's done
- In your George overview, choose the card for which you want to claim a certain payment.
- Within the list of all your transactions, click on the one you want to claim.
- In the transaction details, scroll down until you see the "Claim" button.
- George will now guide you step by step and provide you with the contact details in case you need to forward any additional documents. Make a note of these.
- Please answer the detailed questions regarding your specific case as precisely as possible. This will help process it faster.
Web Browser
How it's done
- In your George overview, choose the card for which you want to claim a certain payment.
- Within the list of all your transactions, click on the one you want to claim.
- In the transaction details, scroll down until you see the "Claim" button.
- George will now guide you step by step and provide you with the contact details in case you need to forward any additional documents. Make a note of these.
- Please answer the detailed questions regarding your specific case as precisely as possible. This will help process it faster.
Regardless of whether you started the claim with the app or George's browser version, an individual check is then carried out. This can naturally take some time. Please understand that George cannot give you any information about the processing status of your complaint. Please contact your advisor, of course via George.
Can you also claim debit card payments?
Yes. This works basically the same as with credit card payments. In other words:
- Go to your debit card.
- Find the payment you want to make a claim for in Transactions.
- Choose the "Claim" option.
Author: Stephanie Schüller