Welcome (back) to George. This article will help you access George on a new device. For seasoned George users and newbies alike, here's what you need for a smooth new beginning.
Get Started with the George App on a New Device (George ID)
Last Article Update 10.03.2025
Current users
Before You Start
Before you start the George app for the first time on your mobile device, you need:
- A valid User ID ("Verfügernummer") or username:
You can find your User ID on the back of your debit card. George also displays your user number in the profile section, both in the mobile and web application. You can also use your personal username if you have created one in your George profile. - The George Österreich App: Instal the app on your new phone from the App Store, Google Play Store or the Huawei App Gallery.
Step 1: Create your activation code with George on your old device
Create your activation code with George
You can request your activation code in the George app on your old device.
- In your Overview, click on the "Profile" icon in the top right corner.
- Tap "Login & Signing", then scroll down and select "Add new device".
- Your phone will display a QR code. This is your activation code.
If you don't have access to George (e.g. if your old device is broken or lost)
Unfortunately you cannot request an activation code online if you have already discarded your old mobile device or deinstalled George. Please visit a branch of Erste Bank und Sparkasse. You can request an activation code from one of our friendly advisors or generate a code at a foyer ATM.
Step 2: Login to George on your (new) device
Now comes the fun part: The first login to the George app on your new device.
- Open the George Österreich App and select Login to George.
- Enter your User ID ("Verfügernummer"). You can also enter your username if you've previously created a personal username.
When prompted, use the camera of your new device to scan your activation code.
And now, welcome back to George!
New to George
Contents of this article:
Before You Start
Before you start the George app for the first time on your mobile device, you need:
- A valid User ID ("Verfügernummer"):
You will receive your User ID when you open your account. If you already have access to George web, you can find your User ID in your profile section. Please visit a branch or contact your advisor if you cannot find your User ID.
- The George Österreich App: Download the app from the App Store, Google Play Store or the Huawei App Gallery and instal it on any mobile device where you'd like to use George. You can use the George mobile app on more than one device.
Step 1: Get your activation code
If you are a first-time George user
You will receive your activation code together with your login details when you open your account. Speak to your advisor or visit a branch if you have lost or misplaced your activation code.
If you already have access on another mobile device
Please click on the tab "Current George Users" at the top of this article and follow the instructions there.
Step 2: Your first George login
Now comes the fun part: your first login to the George app.
- Open the George Österreich App and select Login to George.
- Enter your User ID ("Verfügernummer"). You can also enter your username if you've previously created a personal username.
When prompted, use the camera of your device to scan your activation code.
And now, welcome to George!
Author: Rebecca Stoll