Warning on counterfeit e-mails (“phishing”)
We are currently receiving a growing number of reports of fraudulent e-mails demanding that the recipients submit personal customer data and passwords. The senders usually falsely claim to be large, well-known companies such as banks.
Please note that Erste Bank and the Sparkassen Group never request passwords or customer details via e-mail.
Erste Bank and the Sparkassen Group will take legal action against unauthorised senders of e-mails in their names.
What is phishing?
So-called “phishing” — the word comes from “password fishing” — uses counterfeit e-mails to gain possession of confidential customer data and passwords.Unfortunately, an increase in this type of criminal internet activity has recently been observed.
The e-mails call on users to divulge or update personal and confidential data. In some cases they also contain links to counterfeit websites that look like the sites of well-known companies or banks, so as to lure users into logging in.
Please ignore such requests.
No reputable company will ask for passwords, credit card numbers or other particulars, or call on you to update your customer data via e-mail.
We offer you a secure means of updating some customer data — contact details such as addresses — yourself from inside netbanking where necessary.